Shipping

Depending on the delivery option chosen upon checkout you should expect the order to arrive. We will also notify you via your email confirmation.

Do you ship worldwide?

At the moment we only ship to the UK, USA, Canada, Australia, New Zealand.

Where do you ship from?

We ship from England.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders 7 days a week between 7am-7pm BST. Orders will be processed within 1-2 days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Depending on your delivery option you will be notified via email in your order confirmation.

What if I don't receive my order?

If you don't receive your order 7 days after the declared delivery date, you are eligible for a full refund.

Do I have to pay for return shipping?

We offer free returns for purchases delivered to the UK. Simply contact returns@aquavaultbottles.com so we can track down the order and provide you with a shipping label (via e-mail) for your local Royal Mail post office to use. This will allow you to return the item to us free of charge. For any orders outside of the UK, you will be in charge of paying for the return shipping.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order if you are outside of England. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

For inquiries about returns please contact returns@aquavaultbottles.com and for any other questions contact info@aquavaultbottles.com.